This policy explains information handling on this institutional website and the difference between preparing an inquiry in your browser and sending an email to SG SERVICOS MEDICOS SCP.
1. Who is responsible
SG SERVICOS MEDICOS SCP is the business identified by this website, registered under CNPJ 49.422.143/0001-80. Its registered address is R. das Hortências, DE 1074 - 1075 A 1765/1766, 1574 SALA 09, Setor Comercial, SINOP - MT, 78550-100, Brazil. Administrative and privacy inquiries may be addressed to [email protected] or sent in writing to the registered address. Use a short description of your request. This page does not designate an individual data protection officer or promise a particular response time.
2. What this policy covers
The policy concerns visits to these public pages and the administrative inquiry tool. It does not describe a patient record system, a clinical consultation, an appointment platform or a payment service. Those activities are not performed by this website. Any separate relationship with a health professional or another organization can involve different information and notices. Read the information supplied for that relationship rather than assuming that the public website explains every aspect of clinical record management.
3. Information you choose to enter
The inquiry form asks for a name, email address, an optional company or organization and a message. These fields identify the sender and explain the administrative question if a message is subsequently sent. A company name is optional; individuals do not need to name an organization to prepare an inquiry. There is no file upload, date of birth, identification document field or medical questionnaire. Keep the message limited to an administrative request. Do not include symptoms, diagnoses, prescriptions, examination results or another person’s medical information.
4. How the draft works
Selecting Prepare email draft uses the entered fields to create a message in your current browser. It displays a preview and a link that you can choose to open in an email application. The destination is [email protected]; a displayed address does not verify that a mailbox is configured or monitored. Preparing the preview does not submit your entries to a website inbox or confirm receipt. If you open the link, your email application or configured email provider handles the draft. Your separate decision to send the email transmits the message through that service.
5. Purpose and appropriate handling
Correspondence actually received may be used to understand and answer the administrative question, identify the relevant exchange and address applicable obligations. The legal basis must fit the processing involved: responding to steps you request before a possible agreement, complying with a legal duty, or a legitimate interest assessed against your rights where that basis is available. This notice does not treat browsing or typing as consent to every possible use. No health-data processing basis is established by this general form. Unrelated marketing, sensitive information or another purpose requires its own appropriate assessment and information.
6. Hosting and routine connection data
Loading a public website requires network services to receive technical information, such as the requested page, network address, browser details and request timing. Hosting and delivery providers may process connection and security information to make pages available and protect their systems. Their infrastructure may involve processing outside Brazil; this page does not specify an unverified storage country or transfer arrangement. Information entered in an email draft is distinct from routine page requests. Browser privacy settings cannot make a request invisible to every infrastructure provider involved in delivering the page.
7. Cookies, browser storage and delivery services
The website inquiry code does not save entered values in local storage, create an account or set advertising cookies. Browser settings can restrict cookies, clear stored site data and block scripts, although some functions may then work differently. A browser may independently retain autofill values, page restoration data or an email draft. Closing a notice or continuing to browse is not represented as consent to unspecified tracking. These controls do not erase an email you have separately sent or records maintained by a provider under its own responsibilities.
8. Cloudflare delivery features
Where enabled for this deployment, Cloudflare Web Analytics adds a browser script that reports page-view and performance measurements to Cloudflare. This is a separate technical request from preparing the inquiry; the website draft handler is not configured to send your entered name, email, company or message to analytics. Cloudflare email-address protection may also insert a script to reveal the public contact address to visitors while making automated harvesting harder. That feature does not send your inquiry, confirm the mailbox exists or secure a later email. Delivery and security services can still process routine connection information.
9. External resources and email providers
A small number of links point to public educational resources. Those sites receive a request when you follow their links and apply their own privacy information. They are not embedded forms and are not given the text of your inquiry by these pages. An email application may store drafts, synchronize messages or route information through infrastructure in other countries under its own arrangements. Consider those provider settings before composing or sending information you regard as private or sensitive.
10. Retention and your own device
An unsent preview remains in the current page while it is open; the site does not deliberately preserve it between visits. Your browser may independently offer autofill, page restoration, history or other convenience features. Clear the fields and close the page when using a shared device. A draft opened in an email application may remain there until you remove it. Correspondence actually received is subject to the relevant administrative need and applicable obligations; this notice does not invent a fixed retention or deletion schedule.
11. Security and sensitive information
No public website or ordinary email channel can promise absolute confidentiality, uninterrupted access or protection against every incident. Use an appropriate private channel agreed with the responsible professional for clinical documents. The inquiry form is not designed to assess urgency, protect medical records as a patient portal or provide a confidential clinical consultation. If an administrative message has already been sent with unintended sensitive details, contact the recipient to explain the issue without repeating those details unnecessarily.
12. Your rights and how to raise a concern
Where applicable data protection law gives you rights, you may ask for confirmation of processing, access to your information, correction, information about sharing, or measures such as deletion, blocking or anonymization when the legal conditions are met. Consent may be withdrawn for processing that actually relies on it. Some obligations or lawful grounds can limit a particular request. Identify the relevant correspondence without submitting excessive identity documents in the first message. Verification may be necessary to protect other people. You may also consult the Brazilian data protection authority about the channels available to data subjects.
13. Children, updates and further questions
This administrative form is intended for people able to make their own inquiry or act with appropriate authority. It is not a child’s medical intake form. A parent or representative should avoid adding a child’s health information to a general website message. This policy may be updated when the website or relevant information handling changes; the date at the top identifies the displayed version. For questions about a particular communication, refer to that communication so the issue can be considered in context.